The website is under reconstruction • Prices are for illustration only • Orders cannot be placed at the momentThe website is under reconstruction • Prices are for illustration only • Orders cannot be placed at the momentThe website is under reconstruction • Prices are for illustration only • Orders cannot be placed at the momentThe website is under reconstruction • Prices are for illustration only • Orders cannot be placed at the moment
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Terms and conditions

1. Seller

BIO NUTS 2021 Ltd., company ID 206648415, VAT no. BG206648415, registered address: bl. 2, ent. B, apt. 15, P. Karavelov St., 8800 Sliven, Bulgaria; phone +359 895 565 256; email sales@bionuts.bg. Supervisory authorities: Consumer Protection Commission (kzp.bg) and Commission for Personal Data Protection (cpdp.bg).

2. Scope

These terms govern distance sales of food products (nuts, dried fruit, spices, seeds, etc.) through bionuts.bg. By placing an order the buyer accepts these terms.

3. Orders

The contract is concluded when we confirm the order by phone or email. If a product turns out to be out of stock after ordering, we will let you know and refund the amount paid for it.

4. Prices and payment

Prices are in euro and include VAT. The delivery charge is shown before you place the order. You can pay cash on delivery, by bank transfer or by card via Stripe; card details never pass through our server.

5. Delivery

We deliver within Bulgaria via Econt or Speedy, to an office or an address, usually within 1–3 working days after confirmation. See Delivery and returns.

6. Right of withdrawal

Consumers may withdraw within 14 days of receiving the goods without giving a reason, by notifying us by email or phone. We refund within 14 days of receiving the returned goods; return costs are borne by the consumer.

Under Art. 57(5) of the Bulgarian Consumer Protection Act, the right of withdrawal does not apply to sealed food products that have been unsealed after delivery and cannot be returned for hygiene reasons. Unopened packs are accepted back.

7. Complaints

If a product is not as described (damaged pack, wrong product, expired), contact us within 14 days of receipt with your order number and a photo. We will replace it or refund you.

8. Food information

Ingredients, allergens, best-before date, batch and storage conditions are shown on the label of each pack. Products are packed in a facility that handles nuts, peanuts, sesame and gluten-containing cereals and may contain traces of them.

9. Disputes

Disputes are settled amicably. Consumers may also contact the Consumer Protection Commission or the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.